The world is a divided place. That is, the world of content creation. Where does AI play a role in the process? Can it replace human writers? Should you avoid AI altogether? How can you detect AI in writing?
As a frequent LinkedIn user, I find all the hot takes pretty amusing:
It's all just noise. I've been providing content writing and strategy services for over six years now. And AI has always played a role in my creation process, even pre-ChatGPT. (And no, I don't just plug in prompts for a draft, revise it, and send it off to clients.)
Reality is, two things can be true at once:
You may have seen this stance from another content strategist already. But if there's one theme you'll keep hearing in this post (which is basically my personal monologue), it's this:
AI is a tool, not a replacement.
I talk to dozens of companies a month about content development. And over the last two years, I saw the same shift as other marketers because of GenAI. Many businesses moved to a "content-at-scale" strategy — removing writers and auto-generating as many articles, LinkedIn posts, etc., with AI as possible.
Unfortunately, more content doesn't mean better results:
Ultimately, the "content-at-scale" strategy misses the mark with audiences (you know, those people who are supposed to eventually purchase from you). Ironically, many companies that took this route have hired back human writers.
I want to make it clear that I am not against GenAI. As mentioned, I'm a user and advocate. (In fact, some of this article is AI-generated, but I bet you can't figure out which material.) But AI should be something used in the creation process, not become the creation process itself.
"Couldn't I just have a GenAI create a draft and have a human edit it?"
I get this one a lot, and it's one of my favorite questions. It assumes there's some workaround to substituting AI for quality content creation.
My answer: You can, but how much time is it actually saving you? And I'm assuming you want to create valuable, engaging content.
Take it from someone who's been asked almost 100 times to edit an AI draft and make it publish-ready. Depending on how detailed your prompt is, the AI tool could take your content in a whole different direction than intended or be super far off-brand.
Now, you're spending more time moving sections around, adding new material, editing out generic or spammy language, adjusting tone, and fact-checking than if you were to create it from scratch.
On the other side of the coin, you'll get companies who want to "stand out" or "maintain principles" by keeping AI out of the process. They're supported by editors who check drafts with AI-detection systems, which are entirely inaccurate and obsolete (seriously, you can put in song lyrics from famous music composed decades ago, and they'll say it's AI-generated).
And to that, I put forth this question: Why does it matter how it's written?
End users don't care about the "how." They care about the "what." And in the debate on AI in content creation, too many are concerned about the "how."
But you know who doesn't care about the "how?" Your audience. All they want are answers to their questions and insights to solve their challenges presented in an engaging, digestible way.
GenAI can help with that. Bear in mind, it's programmed to write the way humans write (kind of). And sometimes (though not all the time), it can "hit the nail on the head" with great content.
The problem is that it usually puts together words and phrases that don't create great content. Most B2B material and online sources AI pulls from aren't written well. They're loaded with business jargon, marketing fluff, and sales clichés — only to get repeated by everyone who throws a prompt in ChatGPT. You know what I'm talking about:
This is why humans still need to be involved in the process — bringing me back to my point:
AI is a content tool, not a replacement.
Now, let's get to the good stuff. Like I said, when I use GenAI for content creation, I'm not just plugging in a prompt and sending a draft to a client. And that's what most people get wrong about AI. They act like it is taking control of the entire process or writing the whole draft. But my use of GenAI actually looks something like this:
See? AI isn't replacing my process. It's used as a tool to help me work faster while improving content quality. So with that, here's the top actions to use AI in content creation:
The best B2B content prioritizes your audience by speaking their language and providing useful insights applicable to their role. Whether the material was created exclusively by a human writer, auto-generated by AI, or some hybrid of the two DOES NOT matter.
It's the "what," not the "how."
So as you develop your content strategy and plan for the next year, keep in mind both the power of GenAI and its limitations, and where humans still have a role in the creation process (but can significantly benefit from AI).
Remember: AI is a content tool, not a replacement.